General Business Conditions (GBC)
Our General Terms and Conditions for Repairs
1. Scope of application
For contracts with Lautsprecher Teufel covering repairs of devices the period of warranty or guarantee for which has expired, the version of the following General Terms and Conditions valid as of the date the order was placed shall apply.
2. General information/Conclusion of the contract
a) General information
We acknowledge receipt of your service enquiry either by phone on the following telephone number
Switzerland: +41 43 50 84 08 3
International: 0800 200 300 40 (toll- free)
or via www.teufelaudio.com/contact
To permit us to prepare a cost estimate for the repair and/or to complete the repair, we arrange at our expense for a carrier appointed by us to collect the device from you. We reserve the right to exclude the collection of the device located outside our regular delivery areas. We will inform you about any restrictions at the last at the beginning of the preparation of the above-mentioned cost estimate. In this case, you must arrange shipment to our repair facility at your own expense and risk. The address will be forwarded accordingly.
We therefore also inform you, as soon as we receive your service enquiry, of the arrangements for the collection of the defective device.
Please ensure that you use the appropriate packaging to prevent loss or damage in transit. We recommend that, without fail, you pack the device for the shipment in its original packaging, together with all the packaging components or, if you no longer have these, in line with our packing guidelines and the supplementary packaging instructions when returning goods that contain dangerous goods (e.g. lithium-ion batteries). Since Lautsprecher Teufel shall not be liable for loss or damage incurred as the result of the fact that the device was not properly packed for shipment. Any device that was packed in its original packaging, together with all the packaging components, or in line with our packing guidelines shall be deemed to have been properly packed.
Your contracting party is:
Lautsprecher Teufel GmbH
Budapester Straße 44
Director: Sascha Mallah
Companies Register Number: HRB 20271, Berlin-Charlottenburg District Court
VAT Reg. No.: DE136745959
The contractual language is English.
The European Commission has made a platform for online dispute resolution (ODR) available at the following link: https://ec.europa.eu/consumers/odr/ We are neither obliged nor willing to take part in dispute resolution proceedings organised by a consumer arbitration service.
b) Conclusion of a contract without the approval of a fixed charge for repairs
Our quotes for repairs based on a cost estimate are without obligation and serve to facilitate the offer of a contract.
We examine the device and prepare a description of defects as well as a cost estimate for the repair of the same, which we send to you by email or in a letter, together with these GTC and our cancellation policy, within 5-7 working days of the device being received by us. The description of defects and cost estimate constitute an offer for the conclusion of a repair contract, and this offer is binding on us for a total of 4 weeks as of the date of dispatch of the email and/or letter.
Provided you accept our offer by letter or email in time (within the 4-week period), the repair contract materialises. We need about 10 working days (as of expiry of the cooling-off period) for the repair. The repair is done about 10 working days after conclusion of the contract if you have asked us to commence the repair during the cooling-off period (cf. in this connection sec. 3 of these GTC).
If we do not hear back from you within the aforementioned period of acceptance, or if you decline the repair, the contract does not materialise and we send the unrepaired device back to you at your risk and expense. The same shall apply if, by virtue of your right of cancellation (cf. in this connection sec. 3 of these GTC), you cancel the repair contract on time.
3. Right of cancellation
Consumers have a 14-day right of cancellation.
You will find the model withdrawal form at the very end of our General Business Conditions.
4. Scope of the repair, Return shipping costs
The repair provided by us is intended to implement in a proper and professional manner the repair measures required in order to remedy the defect flagged up in our description of defects. The repair measures may consist both in repair and restoration and in the full replacement of individual defective parts by spare parts. If we replace individual parts, on dismantling and/or replacing them, we acquire ownership of the dismantled or replaced individual part. We arrange for disposal of the individual defective part. It is not returned to you.
If despite the completion of the repair in a proper and professional manner, the cause of the defect could not be ascertained or the repair could not be successfully completed because the spare parts required for this are not available or cannot be procured by us, and if these circumstances were not identifiable by us on conclusion of the repair contract, then we may terminate the repair contract.
In any case, regardless of whether a repair contract is concluded, you will bear the costs for the return shipping.
5. Cost estimate
Should you receive a cost estimate, this merely represents a non-binding expert assessment of the likely repair costs. We assume no responsibility for the accuracy of the cost estimate. Should it emerge in the course of the repair that this cannot be done without greatly exceeding the cost estimate, then you may give notice of termination of the contract for this reason. In case of such notice of termination, we may request payment of a portion of the consideration commensurate with the work done, as well as reimbursement of the expenditure not included in the consideration. If we expect the cost estimate to be greatly exceeded, we shall inform you of this as soon as we learn of it.
6. Consideration and terms of payment
The consideration payable for the repairs completed by us is proportionate to the time that needs to be spent on the repair, plus the necessary expenditure, in particular on any necessary spare parts. As far as spare parts are concerned, the prices applicable to these as of the date of preparation of the cost estimate shall apply.
The consideration becomes payable on acceptance, i.e. no later than on the 8th day following delivery of the repaired device to you (cf. below, sec. 7).
You may pay for your repair contract by invoice only.
You shall have a right of offset only if your counterclaims have been legally established by a court or are undisputed or were acknowledged by us in writing.
You may exercise a right of retention only if the claims arise from the same contractual relationship.
The repair is considered to have been accepted if we are not notified of any defects in the repair done within 7 days of delivery of the repaired article to you. We are obliged to specifically point out to you once again on delivery of the repaired device the fact that acceptance is deemed to have occurred if you have not notified any defects in the repair done within 7 days of delivery.
8. Guarantee of quality
An unsuccessful repair shall not constitute a defect if despite the completion of the repair in a proper and professional manner, we are unable to ascertain the cause of the defect and/or the repair cannot be completed on account of unavailable spare parts and/or where we cannot procure the spare parts either, and if these circumstances were not identifiable by us on acceptance of the repair contract. This shall not apply if the failure to ascertain the cause of the defect and/or the inability to procure the necessary spare parts is attributable to gross negligence, intent or a culpable breach of obligations material to the contract (primary obligations) by us, our senior members of staff or our vicarious agents.
The statutory warranty laws shall apply in all other respects.
9. Statute of limitations
Any claims you may have on account of a defective repair shall become statute-barred within one year of acceptance of the repair.
The shorter limitation period provided for above shall not apply if the defect is attributable to gross negligence, intent or a culpable breach of obligations material to the contract (primary obligations) and/or in case of injury to life, limb or health, and the breach of a person’s right to liberty, by us, our senior members of staff or our vicarious agents.
10. Jurisdiction and applicable law
The exclusive place of jurisdiction for all claims relating to the business relationship is Berlin if the customer is a businessman within the meaning of the German Commercial Code (HGB) or is a corporation under public law or if he does not have a permanent residence in the domestic country.
Contracts subject to these General Terms and Conditions shall be governed by the laws of the Federal Republic of Germany, excluding the CISG. In the case of consumers, however, this choice of law shall not apply in respect of such provisions which are mandatory under the law which would be applicable in the absence of the choice of law (usually the law of the country in which the consumer has his principal place of residence) and which may not be derogated from by agreement.
Model Withdrawal Form
If you would like to withdraw from the contract, please fill in this form and return it to us.General Terms and Conditions for Repair Services [PDF]
Last modified on 23.06.2022