Returns & repairs
Carry out return via online returns portal yourself
All products that consist of four or less DHL parcels can be returned within the 8 week return period via our online returns portal.Your advantages
- Immediate and binding notification of returns and observance of deadlines
- No postage: paid return label can be printed out yourself
- Send your parcel yourself via a Post branch or DHL parcel shop (optional pick-up service)
Products that contain more than four DHL parcels or that were delivered by a courier agent should be returned together with our customer service:
help + contact
Important notes on the return packaging
Damage in transit caused by inadequate packaging may result in costs. Therefore, please use the original packaging or a comparable packaging for the return shipment.
For some products, we can also provide empty packaging by arrangement.
Questions or complaints? In the self-help area, a lot of information and contact possibilities are waiting for you!
You will find many answers in our new self-service area: